We understand you may have questions related to your service fees, payments, and billing inquiries. Many of these questions are common, so let's work through some of these commonly asked questions together.
Tip: Anrok strives to provide transparent pricing to our customers. You can review our pricing model and sales tax at anrok.com/pricing.
Frequently asked billing questions:
What if my payment fails?
To make sure Anrok can file and pay your tax returns timely, you are responsible for ensuring adequate funds are in the bank account linked in Anrok and your bank account details are updated. See Change your bank account.
If a payment fails, Anrok can not guarantee that your tax return will be filed on time. This means that a jurisdiction may impose penalties and interest for late filing/payment, for which you will be responsible.
Anrok will notify you in the event of a failed payment. Anrok will re-submit payment when you have confirmed your account has been updated, with any applicable penalties and interest charged by the jurisdiction.
How does Anrok calculate and bill for my monthly fees?
Anrok's fee is a basis-point charge on the amount of taxable sales during the previous month. Anrok will charge a flat monthly fee, plus a base-point charge based on your amount of taxable transactions. Your BPS per taxable transaction will depend on your current Anrok plan.
Fees are calculated and charged at the beginning of the month. Anrok will debit the bank account you entered into your Settings page. This debit will include your Anrok fee, any sales tax due on your Anrok fee, and any additional fees (e.g., state registration fees) incurred during the previous month. For more information on how Anrok calculates your monthly fees, see our Help Center article Monthly Anrok fee overview.
Why was I billed more than I expected?
In addition to your Anrok platform fee, you may also see additional pass-through fees on your bill due to registration fees from the jurisdiction.
Do my number of transactions impact my bill?
Your number of transactions does not impact your bill. You can send as many transactions to Anrok as you want and use any of our features for no additional fee! If you have questions about your pricing or the amount you have been billed, please email us at email@example.com.
Why am I being charged for sales tax as part of my Anrok bill?
For customers in the United States, Anrok is required to charge and collect taxes on sales in certain jurisdictions requiring laws requiring the taxation of our products AND Anrok has either a physical presence or has met certain economic thresholds within that jurisdiction. These taxes vary by jurisdiction but include sales and excise or privilege taxes. No sales tax will be charged for customers in the United States where Anrok's products are taxable, but Anrok does not have a physical presence or yet met the economic thresholds. This, however, may change in the future due to changes in law or Anrok meeting any of the requirements for charging and collecting tax in that jurisdiction.
How is sales tax calculated on my Anrok bill?
Sales tax is calculated based on Anrok's determination of the taxability of the product(s) you purchased, the address information provided by you, and the tax rate of the applicable jurisdiction where you are located. If you need to update your address information, please do so on the "Settings" page located in the navigation bar in your Anrok instance.
What happens with the sales tax calculated on my Anrok bill?
The entire amount charged to a customer for sales tax is remitted to the required jurisdiction, and no amounts are retained by Anrok. The amount debited from your account will include the sales tax return, Anrok's fee, and Anrok's sales tax -from which your sales tax return will be remitted to the required jurisdiction.
What if my business is exempt from sales tax?
Certain businesses, such as non-profit organizations, educational institutions, and other organizations, may have tax exemptions in various jurisdictions. If your business has an exemption certificate, please contact us and provide a copy of the exemption certificate.
We hope this guide helped you with some of your billing questions. Feel free to reach out to firstname.lastname@example.org if you have any additional questions or requests that you'd like to discuss with our Billing team.