Anrok strives to provide transparent pricing to our customers. You can review our pricing model and sales tax at anrok.com/pricing.
Why was I billed more than I expected?
In addition to your Anrok platform fee, you may also see additional pass-through fees on your bill due to registration fees from the jurisdiction.
Do my number of transactions impact my bill?
No. You can send as many transactions to Anrok and use any of our features for no additional fee! If you have questions about your pricing or the amount you have been billed, please email us.
Why am I being charged for sales tax as part of my Anrok bill?
For customers located in the United States, Anrok is required to charge and collect taxes on sales in certain jurisdictions that have laws requiring the taxation of our products AND Anrok has either a physical presence or has met certain economic thresholds within that jurisdiction. These taxes vary by jurisdiction but include sales taxes and excise or privilege taxes. For customers located in the United States where Anrok's products are taxable but Anrok does not have a physical presence or has not yet met the economic thresholds, no sales tax will be charged. This however may change in the future due to changes in law or Anrok meeting any of the requirements for charging and collecting tax in that jurisdiction.
How is sales tax calculated on my Anrok bill?
Sales tax is calculated based on Anrok's determination of the taxability of the product(s) you purchased, the address information provided by you, and the tax rate of the applicable jurisdiction where you are located. If you need to update your address information please do so in the "Settings" page located in the navigation bar in your Anrok instance.
What happens with the sales tax calculated on my Anrok bill?
The entire amount charged to a customer for sales tax is remitted to the required jurisdiction and no amounts are retained by Anrok. The amount debited from your account will include the sales tax return, Anrok's fee, and Anrok's sales tax -from which your sales tax return will be remitted to the required jurisdiction.
What if my business is exempt from sales tax?
Certain businesses such as non-profit organizations, educational institutions, and other organizations may have tax exemptions in various jurisdictions. If your business has an exemption certificate please contact us and provide a copy of the exemption certificate.