Review your billing statements

Introduction

Anrok built the Billing page to enable you to readily review your Anrok fee payments. The ability to quickly review an Anrok fee's billing statement is important for accuracy verification, budget allocation, and overall financial transparency.

Reviewing your billing statements can also help you determine whether an ACH debit from Anrok is related to your Anrok fee or a return filing.

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The Billing page is related to Anrok fees only. To view your state tax payments for returns, go to the Returns and payments page. See Best practices for reviewing filed returns.

Click here to see each potential billing statement status

CleanShot 2024-04-09 at 13.25.48@2x.png — This represents a billing statement that has been successfully collected by our Billing team.

CleanShot 2024-04-09 at 13.25.40@2x.png — This represents a billing statement that our Billing team is currently reviewing this bill. You can expect to be charged the total amount listed on the billing statement once it has been approved.

CleanShot 2024-04-09 at 13.25.44@2x.png — This represents a billing statement where the collection of payment was unsuccessful. When a billing statement has a failed status, our Billing team will retry processing the ACH debit when appropriate bank account information is set up. Please contact billing@anrok.com once you've updated your bank account in Anrok. See Change your bank account.

 


 

Review a billing statement

You can review a billing statement for an Anrok fee to see your usage fee, sales tax, and amount paid via ACH debit. You can also keep a record of your Anrok fees for reporting purposes.

Try reviewing a billing statement in the demo above ☝️

  1. In the Anrok app CleanShot 2023-07-20 at 12.02.21@2x.png, go to Billing. Take me there!
  2. Under Status, review the status of your recent billing statements.
  3. Under Total amount, review the payment amounts of your recent billing statements.
  4. Navigate to a billing statement.
  5. Under Summary, review the following:
    • Billing plan — Your current Anrok billing plan determines your monthly/annual flat fee, BPS rate, and any custom taxable transaction thresholds. For more information about your billing plan, please refer to your Order Form or check Anrok's pricing page.
    • Billing period — The period for which taxable transactions were used to calculate this Anrok billing statement.
    • Total amount — The total amount charged on the billing statement. This amount includes any Anrok fees, registration fees, and the sales tax calculated. 
    • Tax amount — The amount of tax calculated on this billing statement. This amount reflects the sales tax Anrok is required to charge and collect in certain jurisdictions. 
  6. Under Fee details, review the line items included on the billing statement, the amount paid via ACH debit, and the date debited. These can include the following:
    • Usage fee — The total usage fee based on your Anrok plan's flat fee and amount of taxable transactions. Your current Anrok billing plan will determine your monthly/annual flat fee, BPS rate, and any custom taxable sales thresholds. For more information about your billing plan, please refer to your Order Form or check Anrok's pricing page.
    • Sales tax — The amount of tax calculated on this billing statement. This amount reflects the sales tax Anrok is required to charge and collect in certain jurisdictions.
    • Registration fee paid to state —This is the pass-through fee that represents the cost to apply for registration within the jurisdiction. It is paid directly to the jurisdiction.
    • Anrok platform — This reflects any platform fees not related to a usage fee, such as upgrades and renewals.
    • Billing adjustments — This reflects any adjustments made to your billing statement, such as a one-time discount or fee waiver.
  7. Select Print to save the billing statement as a document for your records.

 


 

Billing statement FAQs

We understand you may have questions while reviewing your billing statement. Many of these questions are common, so let's work through some of these commonly asked questions together:

Why was my usage fee more than I expected?

An increase in your usage fee is usually caused by increased taxable transactions, which can often happen during periods of high sales volume within your company. It can also occur after registering in a new jurisdiction or making changes to a jurisdiction's tax calculation start date. 

If your Anrok plan has recently been updated, this can also lead to a sudden change in your usage fee based on a new BPS rate or taxable transaction threshold.

What if my billing statement's payment fails?

To ensure Anrok can file and pay your tax returns in a timely manner, you are responsible for ensuring adequate funds are in the bank account linked in Anrok and that your bank account details are updated. See Change your bank account.

When you confirm that your bank account has been updated, Anrok will retry processing the ACH debit. Please contact billing@anrok.com once you've updated your bank account in Anrok.

How does Anrok calculate and bill for my monthly fees?

Anrok's fee is a basis-point charge on the amount of taxable sales during the previous month. Anrok will charge a flat monthly fee, plus a base-point charge based on your amount of taxable transactions. Your BPS per taxable transaction will depend on your current Anrok plan

Fees are calculated and charged at the beginning of the month. Anrok will debit the bank account you entered into your Settings page. This debit will include your Anrok fee, any sales tax due on your Anrok fee, and any additional fees (e.g., state registration fees) incurred during the previous month. For more information on how Anrok calculates your monthly fees, see our Help Center article Monthly Anrok fee overview.

How do taxable transactions work for U.S. transactions?

For U.S. transactions, a transaction is taxable based on the taxability of the products purchased, not the taxability of the customer making the purchase. If a customer purchases a non-taxable product, the purchase of this product will not count toward your taxable transactions. If a tax-exempt customer purchases a taxable product, the purchase of this product will still count toward your taxable transactions.  

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For example, let's say you have a $110,000 transaction, and the customer purchased a $100,000 taxable product and a $10,000 non-taxable product. In this case, only $100,000 of this transaction will count towards your taxable transactions. If the customer were tax-exempt, $100,000 would still count towards your taxable transactions since Anrok bases transaction taxability on the products purchased, not the customer making the purchase.

Please note that Anrok will begin counting transactions towards your taxable transactions based on the Tax calculation start date of a remitting_status_anrok.png jurisdiction. For example, if you begin remitting in a jurisdiction on Feb 1, 2024 but have your Tax calculation start date set to Feb 1, 2023 (e.g., to address historical exposure), all taxable transactions from Feb 1, 2023 will count towards your taxable transactions on your Anrok fee.

How do taxable transactions work for international transactions?

For international transactions, a transaction is taxable based on the VRN validation or Tax calculation start date (depending on which date is earliest). If a customer makes a purchase before a jurisdiction's earliest VRN validation or Tax calculation start date, the transaction will not count toward your taxable transactions. If a customer makes a purchase after the jurisdiction's earliest VRN validation or Tax calculation start date, the transaction will count towards your taxable transactions.

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For example, let's say you had a transaction that occurred in Ireland on April 5, 2020. In the EU OSS jurisdiction, your Tax calculation start date is Jan 1, 2023, but your VRN validation start date is Jan 1, 2015. In this case, the earliest start date would be your VRN validation start date. Since this transaction occurred after your VRN validation start date, the transaction will count toward your taxable transactions.

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