Knowledge base
Note: If you are a third party, submitting on behalf of an Anrok customer, please specify the customer's organization name.
Disclaimer: Anrok does not provide tax or legal advice. If this is the subject of your request, please consult with a tax professional regarding your specific circumstances.
When a registration is processing, the jurisdiction will have a "Processing registration" or "Action required" status on the Jurisdictions page. Once a jurisdiction's registration is complete and remitting, it will have a "Remitting" status on the Jurisdictions page.
If you've received notices from multiple jurisdictions, please submit a separate request for each jurisdiction.
This can be found on the Unprocessed transactions page under the "Error type" column.
If you have not completed the Custom PTC Taxability Matrix template, please review the instructions in our "Custom product tax categories (PTC)" Help Center article.
Please enter the details of your request. A member of our team will respond as soon as possible. For product feedback submissions, we will only follow up with you if you've selected the "You may contact me" checkbox.