Best practices for invoicing in NetSuite

NetSuite invoice checklist

Below is a checklist of what Anrok looks for when you send an invoice. In order to ensure tax is calculated and applied as expected, make sure the following information is included on all of your invoices.

• Customer's address — Providing the customer's complete address is essential for Anrok to determine what jurisdiction your customer is located in. Since taxability in a jurisdiction can differ by zip code, city, state, and country, we suggest being as detailed as possible when inputting your customer's address information. In NetSuite, the customer's shipping address can be edited on the customer record.
  
  

  Tip

  The hierarchy for billing address information is Shipping address > Billing address > Payment method metadata. When a shipping address is provided, it will be prioritized by Anrok as the customer's applicable address.

  
  
  
• Issue date and due date — Selecting an issue and due date allows Anrok to determine whether the invoice is dated before or after your tax collection date within a given jurisdiction. It allows Anrok to determine which return to include the transaction within for filing.
• "United States" selected as nexus — Currently, Anrok only supports providing tax calculations to one nexus. Therefore, make sure "United States" is selected as the nexus (regardless of whether the customer is located in the United States) on an invoice.
• Tax exemption — Selecting whether the transaction is tax exempt allows Anrok to determine whether tax should be calculated on the invoice. The ability to manage exemption certificates within NetSuite is a feature available on Anrok's Growth plan. Please reach out to hello@anrok.com to upgrade and unlock certificate requesting capabilities.

Workflow for NetSuite invoicing

Here is a common workflow we recommend following when creating and editing invoices in NetSuite. One the the most important parts of this process is selecting United States as the nexus (regardless of customer location), which initiates the tax calculation between Anrok and NetSuite.

Try creating a new invoice in the demo above ☝️

1. In the NetSuite app , go to a new or existing invoice.
2. Under Invoice #, enter an invoice number as needed.
3. Under Customer, select the customer. Make sure that the customer record has the following information listed in the shipping address:
   
   • Street
   • City
   • State
   • Zip code
   • Country code
4. Under Date, enter the applicable invoice date. If required, edit the Due Date and Posting Period listed.
5. Under Location, enter the customer’s applicable location.
6. Under the Items tab, add the items being purchased and input the quantity (if required).
7. Under the Tax Details tab, make sure United States is selected as the nexus. If not, select the checkbox    next to Nexus Override, and select United States.
8. When you are finished, click Preview tax, then click Save.