QuickBooks FAQ

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Overview

Once you’ve connected QuickBooks to Anrok and completed the QuickBooks setup process, we understand you may encounter situations you haven't experienced before — which can bring about a few questions. Let's work through some of these commonly asked questions together.

How does Anrok process QuickBooks credit memos and refund receipts?

Anrok's Quickbooks integration assesses taxability for your transactions by taking into account Credit Memos & Refund Receipts. The following is intended as a guide to help you understand the tax implications for each of these. 

Credit Memos & Refund Receipts

Both Credit Memos and Refund Receipts are treated as separate transactions from original invoices in Quickbooks, and they will be reflected in Anrok in the same way. Line items on each of these will indicate the original items that are being credited or refunded, so it's important to include the relevant products so that Anrok knows how the tax amount collected originally should be adjusted.

Anrok treats both scenarios as negative invoices and will respond accordingly by adding negative tax amounts as a distinct line item. For this reason, Credit notes/memos are a required way of recording credits/refunds.

What types of transactions are supported in QuickBooks? 

Anrok will calculate tax for Credit Memos, Refund Receipts, and Invoices (including recurring Invoices) in QuickBooks by default. We can also enable tax calculation for Estimates upon request. If your company needs additional transaction types, please submit this form to learn how Anrok may be able to support your billing needs. 

Why is my invoice's tax amount showing as $0.00 in QuickBooks?

1. See if you've saved the invoice yet.

For Anrok to calculate sales tax, the invoice must first be sent to Anrok. The invoice is sent to Anrok immediately after you click Save at the bottom of your QuickBooks invoice. For this reason, before you save the invoice, the calculated tax amount will be shown as $0.00. The tax calculation will be displayed after you save and reload the invoice.

Once the invoice has been sent to Anrok, it will appear on your Transactions page — along with the customer and product/service information, the calculated tax amount, and the jurisdiction's return period.

2. Make sure you selected Save and close instead of Save and send.

While the Anrok tax calculation is usually instant, there are rare occasions where QuickBooks will send the invoice to your customer before it is sent to Anrok.

This can cause a tax collection discrepancy where the calculated tax amount does not match the amount collected by the customer. For that reason, we suggest selecting Save and close.

3. Check if the accounting date is before the jurisdiction's tax collection start date.

If you've confirmed that the invoice has been saved and is present on your Transactions page, there is a chance that the accounting date listed is before your tax collection date. To check a jurisdiction's tax collection start date:

1. In the Anrok app , go to Jurisdictions. Take me there!
2. Select the Remitting tab, then select the jurisdiction.
3. Under Jurisdiction details, review the Tax calculation state date.

Why do I see multiple Anrok tax rates in my QuickBooks account?

When Anrok integrates with QuickBooks Online, the integration requires the Anrok zero tax rate and the associated tax agency to remain active for the duration of the integration. 

In addition to the Anrok zero tax rate, other Anrok rates will be visible in the Quickbooks Custom rates list, like the 4% rate demonstrated here:

These rates are generated automatically by your Anrok integration and require no action or maintenance by your team.

For invoicing purposes, the key considerations are:

1. Do not delete the Anrok zero tax rate.
2. Ensure the Tax Agency associated to the Anrok zero tax rate remains an active agency.
3. Always select Anrok zero tax rate on invoices if possible. 

What if my company uses an existing account for records or reconciliation? 

All transactions using the Anrok tax engine will be recorded in a singular QuickBooks account. This is the account for the Agency associated with your Anrok zero tax rate. You can find the Agency account used for your Anrok integration under Custom rates in the Tax Settings page. Take me there!

In the example below, the Agency is Alabama Department of Revenue:

If you have an existing Other Current Liabilities Account that you use for reconciliation or record keeping, you can make the Anrok Agency account a sub-account for your existing reconciliation account. To do so: 

1. 1. In the QuickBooks search bar, type Chart of Accounts.
   2. In the Chart of Accounts, locate the Agency account identified in Step 2.
   3. To the right of that Agency record, select View Register > Edit. In the pop-up modal that appears:
      • check the checkbox for Make this a subaccount.
      • select your existing account used for reconciliation from the dropdown. In this example, the parent account is Other Tax.
        
   4. Click Save.

All Anrok transactions will continue to be recorded in the Agency account identified in Step 2. Now that it is a subaccount of your existing account, the transactions will flow upward to the parent account for record keeping and reconciliation.

If you'd like to configure the QBO Account used by Anrok to something other than the default Agency shown in Tax Settings, please submit this form and our team can help configure a different account. 

Why am I receiving an "Unknown product ID" error on my Unprocessed Transactions page?

Configure the QuickBooks product or service in Anrok as a product ID.

This error occurs when Anrok receives a QuickBooks product or service that does not have a corresponding Anrok product ID. For Anrok to calculate tax on an item in your invoice, you will need to configure the product or service as a product ID in Anrok. Doing so ensures that the correct tax rate and taxability is applied to the product or service — based on the configured product type and tax category. To configure a QuickBooks product or service into Anrok as a product ID:

1. In the Anrok app , go to Data sources. Take me there!
2. Under Integration sources, click the options menu button  next to QuickBooks, then select Configure new products.
3. Under New products detected, select a corresponding Product type and Tax category for each product detected. See What tax configuration should I select?
4. If you'd like to assign a Product type and Tax category to multiple products at once, click the checkbox    next to each product, then select Batch assign.
5. When you are finished, scroll down and click Add products.

Why am I receiving an "Integration configuration" error on my Unprocessed Transactions page?

1. See if you've selected Anrok zero tax rate (0%) as the tax rate.

For Anrok to apply its calculated tax onto your invoice, you must select Anrok zero tax rate (0%) as the tax rate. Doing so ensures that no tax rate outside of Anrok will attempt to block Anrok's tax calculation. Often, users will think "Automatic Calculation" is the best option to select — but these options are linked to QuickBooks' tax calculation system (which is not equipped to calculate SaaS sales tax properly).

Rest assured, Anrok will determine the correct jurisdiction location by using the customer and billing information included on the invoice. Lastly, don't let the 0% in "Anrok zero tax rate (0%)" worry you. Setting that tax rate as 0% in QuickBooks simply ensures that QuickBooks won't try to calculate sales tax on your invoice before sending it to Anrok. To change an invoice's tax rate:

1. In the QuickBooks app , go to the invoice you would like to edit.
2. Under Select tax rate, select Anrok zero tax rate (0%).
3. When you are finished, click Save.
4. Reload the invoice to view Anrok’s updated tax amount.

2. Make sure all the products/services on the invoice have the checkbox  under TAX checked.

For Anrok to read an invoice, all products and services included on the invoice must be marked as taxable. To mark all products and services as taxable:

1. In the QuickBooks app , go to the invoice you would like to edit.
2. Under TAX, click the checkbox  next to each product and service.
3. When you are finished, click Save.
4. Reload the invoice to view Anrok’s updated tax amount.

If you are worried about a non-taxable product getting taxed, you can always adjust the product/service's product ID product type and category on the Product IDs page. If the customer is tax-exempt, you can add the customer's tax exemption certificate on the Certificates page. If you are concerned the customer will be taxed in a jurisdiction where you are not collecting sales tax, Anrok will determine every invoice's taxability based on the customer's address and billing location.

Why did I receive a "Something's not quite right" error when I saved my invoice in QuickBooks?

Does Anrok integrate with QuickBooks sandboxes?

Anrok does not integrate with QuickBooks Online sandboxes at this time.

If you have a production Quickbooks account that you would like to use exclusively as a testing environment for your company, submit this form to see how we can support your testing goals.