Overview
We are currently seeing a widespread issue with Colorado sales tax returns due to a system problem in the CO SUTS platform, CO’s filing system. While Anrok has filed and paid returns on time, the SUTS system has failed to relay this information to a subset of individual home-rule jurisdictions for certain sellers and periods. We are working with CO SUTS to determine the full scope of impacted customers and jurisdictions.
This means you may receive notices from Colorado home-rule jurisdictions regarding missing tax returns or payments despite Anrok having submitted these.
Actions you should take
Please keep sharing any notices you receive with our notices team by contacting taxnotices@anrok.com or using our contact form. This helps us track the scope of the issue and address each case appropriately.
You can verify the information on the Returns & payments page by selecting "All" and then filtering the jurisdiction to "Colorado". The jurisdiction-level information (city and county information) is listed on the return under "Jurisdiction detail". Many of these notices are for $0 returns, and you can verify the information on the notice.
Actions being taken by Anrok
Our team is actively working to resolve this situation by:
- Working directly with individual home-rule jurisdictions to resolve specific filing cases
- Collaborating with SUTS (Colorado's Sales and Use Tax System) to identify and resolve the underlying technical issues
- Implementing system improvements to prevent similar issues in the future
We want to assure you that:
- We have proof of all filings and payments submitted through our platform
- We can provide this documentation to resolve any issues with local tax authorities
If you have questions or receive notices related to this issue, please contact our notices team at taxnotices@anrok.com or using our contact form.
We understand this situation is inconvenient for your business, and we appreciate your patience as we resolve this matter.