Your bank account will be used to collect the amount due for remitting sales tax to the taxing jurisdiction and Anrok's fee and sales tax. Anrok uses Plaid to connect your bank account to our app.
If you have completed the onboarding process, but have not started remitting sales tax yet, please follow the steps below to link and verify your bank account details in Anrok.
- Click on "Settings" on the bottom-left of the navigation bar.
- Click on the "Company" tab.
- The "Taxable address" highlighted below pulls the "Billing address" you listed on the "Bank account" tab. Anrok uses this to calculate sales tax on your invoices
- You can make edits to the "Taxable address" by clicking "Edit" in the top-right corner.
- Click on the "Bank account" tab within the "Settings" page.
- You will see an "Unverified" status next to your "Account name", which means Anrok is yet to verify your account because you have not started remitting sales tax to any taxing jurisdictions yet
- Click "Change bank account" to start the verification process via Plaid.
- Plaid's modal will appear to begin the bank account verification process. Click "Continue" to start.
Automatic verification process
- Search and select the bank you want to link to Anrok. This bank account will be used to collect payments due to be remitted to the taxing jurisdiction.
- If your bank account is not listed, click on "Link with account numbers", which will take you through the manual verification process (see Manual verification process below).
- Enter your bank account credentials (Username and Password), then click hit "Submit"
- If you prefer to not enter your credentials required for the automatic verification process, you can exit by clicking on the 'X' located in the upper right-hand corner. This will open up the "Link with account numbers" option, and you will be taken through the manual verification process.
- Select the account you want to link to Anrok. Savings accounts cannot be linked.
- You will be redirected back to the "Bank account" step on the "Settings" page in Anrok where you click "Submit" to finalize the linking and verification process.
- You can also click "Change bank account" to change your bank account, or "Finish later" to finalize later.
- A toast will be shown at the top of the "Settings" page with "Company information saved successfully".
- Once verified and connected, you will only have to option to "Change bank account" when you navigate back to the "Bank account" page:
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- Congratulations on completing the Automatic verification process!
Manual verification process
- If you do not see your bank account or want to complete the verification manually, then follow the below steps.
- Select "Link with account numbers".
- You will enter your account details manually and will need to verify two small deposit amounts. Hit "Continue" when you see the following modal.
- Enter your full name, which should match the first and last name listed on the account you want to link.
- Select "Checking" as the account type.
- Enter your account's routing number and hit "Continue".
- Enter your account's account number and hit "Continue".
- Hit "Authorize" to complete the initial setup for the verification process.
- Return to Anrok in one business day to finalize the verification process. Hit "Continue" when you see the following modal.
- Once you receive the deposits, return to Anrok and navigate to the "Bank account tab" within the "Settings" page. Click on "Verify account":
- Enter the first deposit amount you received and click "Continue".
- Enter the second deposit amount you received and click "Continue".
- If the amounts you entered match the deposited amounts, you will see the following "Success" modal where click "Continue" to complete the bank account linking and verification process.
- You will be redirected back to the "Bank account" step on the "Settings" page in Anrok where you need to click on "Submit" to finalize the linking process.
- You can also click "Change bank account" to change your bank account, or "Finish later" to finalize later.
- A toast will appear at the top of the "Settings" page with, "Company information saved successfully" if the verification and connection are successful.
- Once verified and connected, sellers will only have the option to "Change bank account" when they go to the "Bank account" page.
- Congratulations on completing the manual verification!
Errors when trying to link and verify bank account details
Rate limit
This security is designed to protect against fraudulent actors. If you run into the "rate limit" error when trying to link and verify your bank account, here are a few things you can look into that may resolve the issue:
- Disconnect from the VPN before trying to link.
- Similarly, if you are using traffic-anonymizing software, turn off this software before trying to link.
- Try connecting via a different device (phone, computer) or different network (try mobile internet on phone vs WiFi).
Additionally, please note that Plaid may block API requests submitted from high risk countries in order to protect against potential abuse.
Verification statuses
- Unverified: Bank accounts that have been added, but did not submit the details required to begin the verification will have an "Unverified" status. Anrok will not be able to collect and remit sales tax on your behalf if your bank account is not verified.
- Pending automatic verification: Used with micro-deposit verification that may take up to one business day, but does not require intervention from the user. Plaid will handle verifying the amounts and will notify Anrok directly when the bank account has been verified.
- Pending manual verification: This status will appear next to your bank account in Anrok after you submit the information required to link and verify your bank account manually.
- Verified: Bank account has been verified and will be used for any future collections needed to remit sales tax on your behalf.
- Verification failed: This status will appear next to your bank account if there is an issue with the automatic verification. Navigate to the Settings page and complete the bank account verification process via Plaid.
- Verification expired: You started the process to verify and link your bank account, but did not submit the request. Navigate to the Settings page and complete the bank account verification process via Plaid.
Please reach out to our support team at support@anrok.com if you have any questions. Thank you.